Work Experience
Pega Systems • Cambridge, MA • 6y+
Principal UX Product Designer • April 2024—August 2025
Experience Lead, Launchpad.io - Authoring Design System
Promoted to lead the experience strategy and design system for App Authoring Experiences for Launchpad.io. Driving repeatable user-centered design practices and system adoption across multiple product teams. Led workshops and guided teams in integrating design patterns, improving design consistency and cross-team collaboration.
Introduced the Jobs to Be Done (JTBD) framework for identifying user outcomes to our global team of 23 designers and developed a playbook to standardize the process and aid designers.
Facilitated biweekly cross-functional workshops, ensuring alignment and engagement across design, customer success, development and product leadership.
Shipped over 10 new design system patterns & components into the product reducing component update development time by 50%.
Mentored a core group of 10 designers across several geographies.
Senior UX Product Designer • November 2018—April 2024
Design Coordinator, PEGA Platform - Low Code Application Development
Led UX vision and design execution for the Low Code Development Train, aligning with product management to meet priorities and timelines across two major products. Managed a distributed team of 4 designers (India-based) and facilitated Agile ceremonies.
Aligned UX work with product vision, ensuring timely design deliverables which led to this train being the only one consistently completing design deliverables ahead of release planning.
Conducted Agile sprints and rituals to maintain workflow efficiency and transparency and authored an Agile Best Practices guide for the design team.
Mentored a team of remote designers, driving team performance and skill development.
UX Designer, PEGA Support - Self Service Support Portal
Enhanced PEGA’s support incident intake process, reducing triage time by 20% and improving accessibility to support. Conducted user interviews, analyzed support metrics, and led card sorting exercises to optimize incident categorization.
UX Designer, Customer Service Industry Solutions - Self Service
Designed self-service workflows for customer service apps across a portfolio of industry applications. Led over 10 design sprints, conducting design thinking workshops, prototyping, and user testing.
FullFunnel • Boston, MA • 3y+
Lead Graphic Designer • August 2015—November 2018
Individually responsible for all graphic design needs for FullFunnel internally and for 75+ client accounts.
Produced designs from concept sketches up to polished finished designs for both digital and print outputs.
Accountable for upholding brand identity standards across all client accounts in a wide range of industries and company sizes. Experience working with B2B and B2C companies.
Collaborated closely with internal digital marketing team, account directors, and external stakeholders to conceptualize projects and effectively facilitate feedback.
Designed and optimized creative and digital development workflow to best facilitate short project timelines, minimize revision cycles, and ensured business goals were met.
Managed clients on design-focused accounts and effectively presented to clients on high-value projects.